QUESTIONS
Welcome to garciamendezeverglow.com!
In order to ensure that your shopping experience on this website is smooth and satisfactory, we hereby set up a problem clause to clarify the problems that may arise during the shopping process and how to solve them. Please read the following carefully so that you can solve problems quickly and effectively when you encounter them.
- Product Problems
Product Description Inconsistency: If the product you received is significantly different from the website description, including but not limited to color, size, material, etc., you have the right to contact us within 7 days after receiving the product and provide relevant evidence. We will provide return and exchange services or corresponding compensation according to your specific situation.
Product Quality Problems: If you find that the product has quality problems during use, such as damage, deformation, functional failure, etc., you should contact us within 7 days after discovering the problem and provide necessary evidence. We will provide return and exchange services, repair services or corresponding compensation according to your specific situation.
Missing or wrongly sent products: If the product you received does not match the order, such as missing products, wrongly sent products, etc., you should contact us within 3 days after receiving the product and provide order information and relevant evidence. We will immediately reissue or correct your order. - Service issues
Delayed delivery: If the delivery of goods is delayed due to our reasons, we will provide corresponding compensation according to your specific situation, such as coupons, discounts, etc. However, please note that we are not responsible for delayed delivery due to force majeure factors such as weather and traffic.
Slow response to after-sales service: If you are not satisfied with the response speed of our after-sales service, you have the right to complain to us and attach relevant evidence. We will handle your complaint as soon as possible and strive to improve the quality of service. - Payment issues
Payment failure: If you encounter problems during the payment process, such as payment failure, repeated payment, etc., you should contact our customer service team immediately and provide relevant evidence. We will solve the problem for you as soon as possible and ensure the safety of your funds.
Refund issues: If the refund amount fails to reach your account within the agreed time after you apply for a refund, you have the right to complain to us. We will verify the situation as soon as possible and handle the refund for you. - Dispute resolution
Friendly negotiation: When encountering problems, both parties should first resolve them through friendly negotiation. You can contact us through our email or phone and describe your problem in detail.
Third-party mediation: If the two parties cannot resolve the dispute through friendly negotiation, you can apply for mediation to the Consumer Association or other third-party mediation agencies.
Legal channels: If the mediation fails, either party has the right to file a lawsuit in a court with jurisdiction. - Others
Evidence retention: When raising any questions or disputes, you should retain relevant evidence, such as order information, product photos, etc., so that we can verify the situation.
Terms update: We have the right to update the terms of this issue at any time. Please check our terms regularly to understand the latest content.
