RETURNS OR EXCHANGES
Welcome to garciamendezeverglow.com!
To ensure that your shopping experience on this website is pleasant and satisfactory, we hereby formulate the following return and exchange policy. Please read the following carefully so that you can understand how to apply for a return or exchange when necessary.
- Return Policy
Return period: Within 7 days from the date you sign for the goods, if the goods have quality problems or do not match the website description, you have the right to apply for a return. However, please note that some products may not support unconditional returns due to their special nature (such as customized products, consumables, etc.).
Return conditions:
The goods should keep the original packaging and accessories intact, unused or damaged.
The goods should be accompanied by all original labels, instructions and gifts.
The reason for return must comply with our return policy, such as quality problems, inconsistent with the description, etc.
Return process:
Log in to your account and enter the order management page.
Select the product to be returned and click “Apply for return”.
Fill in the reason for return and return instructions, and upload relevant evidence (such as product photos).
After submitting a return application, our customer service team will review your application within 1-2 working days.
After the review is passed, you need to return the goods to the designated address and bear the return shipping costs (unless there is a quality problem with the goods, we will bear the shipping costs).
After we receive the returned goods, we will conduct a quality inspection. If it is confirmed that the goods meet the return conditions, we will process a refund for you.
Refund method: We will refund you according to your payment method, and the refund amount will include the original price of the goods and the shipping costs you actually paid (such as returns due to product quality problems). The refund time varies depending on the payment method and usually takes 3-15 working days. - Exchange policy
Exchange period: Within 7 days from the date you sign for the goods, if the goods have quality problems or do not match the order, you have the right to apply for a replacement. However, please note that some products may not support replacement due to special properties. Please check the product details page for details.
Exchange conditions:
The goods should keep the original packaging and accessories intact, and should not be used or damaged.
The goods should be accompanied by all original labels, instructions and gifts.
The reason for the exchange must comply with our exchange policy, such as quality problems, wrong goods, etc.
Exchange process:
Log in to your account and enter the order management page.
Select the product to be exchanged and click “Apply for Exchange”.
Fill in the reason for exchange and exchange instructions, and upload relevant evidence (such as product photos).
After submitting the exchange application, our customer service team will review your application within 1-2 working days.
After the review is passed, you need to return the product to the designated address according to the exchange guide and bear the return shipping cost (unless there is a quality problem with the product, we will bear the shipping cost).
After we receive the returned goods, we will conduct a quality inspection. If it is confirmed that the product meets the exchange conditions, we will handle the exchange procedures for you and send the new product to the address you specified. - Notes
Freight for returns and exchanges: If the return or exchange is caused by product quality problems, we will bear the shipping cost. If the return is caused by your personal reasons (such as dislike, wrong purchase, etc.), you need to bear the shipping cost.
Special products: Some products may not support return or exchange due to their special nature, such as customized products, consumables, etc.
Refund time: Refund time varies depending on the payment method, usually takes 3-15 working days. If you have not received a refund for a long time, please contact us.
